Information, Ordering, Privacy, Returns, Shipping

CONTACT INFORMATION

Postal Address:
Poem-and-Poems.com,
PO Box 738, Auburn, NY 13021

Phone for Customers only: 800-704-5913(U.S)
Mon-Fri: 8:00 a.m.-4:00 p.m. Eastern time
Email address for non-orders or questions seniorstore@msn.com

Vendors/Manufacturers/Inventors/Advertisers: please do NOT call us. We receive hundreds of product requests--our phone number is for our customers only. Please email us at the email address above, or send us your product literature and wholesale price list to our postal address. If you wish, you can send a free sample of your product for evaluation to the postal address shown. If we are interested in your product or offer, we will contact you.

ORDERING You can order using Yahoo Store's secure order form. You can also place a telephone order by calling 800-704-5913. Orders that are in stock are filled and shipped within 24 hours if there are no order problems.

PRIVACY We do not sell or rent information about our customers. We do not make sales telephone calls.

PAYMENTS
For quickest delivery, order on our secure order form using Visa,Mastercard,American Express, or Discover. If you do not feel comfortable giving your credit card number over the Internet, call us at 800-704-5913 to place a phone order.

We accept checks but do NOT fill the orders until the check clears--this slows down delivery of your order. Make check out to:

Poem-and-Poems.com
PO Box 738
Auburn, NY 13021

RETURNS & ORDER PROBLEMS
All order problems must be reported (missing orders, missing items, wrong items, etc.)to the company within 60 days of the date of sale, or no credits will be given by the company.

Undamaged items returned to us in 60 days from the date of sale in good condition can be returned, minus all shipping costs. ALL SHIPPING COSTS ARE NON-REFUNDABLE. If you need to return something, mail it back to us using the PO box on the website. You must properly back the item using proper cushioning material, and you must also use insurance and delivery confirmation. We do not accept returns via Fedex or UPS.

SHIPPING, HANDLING & TAX
We ship anywhere in the U.S. with Fedex Ground, Priority Mail, Fedex 2nd Day Air, or Fedex Next Day Air services. We do NOT ship to Canada OR other countries.

Shipping Information: SAVE MONEY ON SHIPPING BY ORDERING ONLINE! We are located in New York State.

1. Standard Shipping Information- (3-5 weekdays or 5-7 weekdays, not guaranteed)
Cost for 5-7 weekdays shipping=$6.95 (ONLINE orders only...)
Cost for 3-5 weekdays shipping=$8.95 (ONLINE orders only...) For orders over $100.00, cost is $9.95.
Standard shipping is NOT guaranteed. We can't refund shipping for late STANDARD deliveries. If you need the package delivered within a specific timeframe, choose a Fedex AIR option. Fedex does NOT deliver on Saturday or Sunday.

2. AIR OPTIONS

A. Fedex 2-Day Air $15.95 per order ($2.00 more for a delivery signature) Delivers 2nd WEEKDAY AFTER day shipped (no Sat-Sun). E.g., if it ships Thursday, will arrive by end of day Monday.

B. Fedex Next Day Air $25.95 per order ($2.00 more for a delivery signature) Delivers NEXT WEEKDAY AFTER day shipped (no Sat-Sun). E.g., if it ships Thursday, will arrive by end of day Friday. Please choose your shipping method accordingly.

Fedex AIR REFUNDS

Fedex does not refund late air deliveries in the following conditions: WEATHER delays, or if Fedex needs a SIGNATURE & no one is present to sign for it.

Attention NYS customers shipping to NYS: If you are a New York State resident, you will briefly see two entries on your credit card account. The first is an authorization only (NOT a charge) for the amount of the order only, with no sales tax. The second is the actual charge once sales tax has been calculated for your area. It does NOT mean you have been charged twice. The first is an authorization only and disappears within approx. 48 hrs from your account.





Use of this site constitutes your acceptance of these Terms of Use.



seniorstore@msn.com